One of the pivotal steps of sales is the first contact.We wnat you to ace your initial contact with a framework that arms you with the knowledge and techniques in creating a personal yet powerful introduction, leading to a warm conversation while dis...View More
MCLS COLD CALLS WARM CONVERSATIONS
One of the pivotal steps of sales is the first contact.We wnat you to ace your initial contact with a framework that arms you with the knowledge and techniques in creating a personal yet powerful introduction, leading to a warm conversation while discovering the needs of your customers.
Handling Challenging Phone Conversations helps to develop customer relationships that build customer
loyalty and confidence through the following areas:
Know your customers, products and services
Establish rapport over the phone
Avoid service pit...View More
Handling Challenging Phone Conversations helps to develop customer relationships that build customer
loyalty and confidence through the following areas:
Know your customers, products and services
Establish rapport over the phone
Avoid service pitfalls
Recognise service and sales opportunities
Handle service challenges effectively